Shipping Policy

Orders are processed within 1–3 business days of purchase. During limited drops or high-demand periods, processing may take slightly longer — any delay beyond our stated timeframe will be communicated by email. Orders do not ship on weekends or public holidays.

Once shipped, domestic orders typically arrive within 3–6 business days, and international orders typically arrive within 7–14 business days, depending on destination and customs processing. These are estimates, not guarantees — carrier delays are outside our control.

Free shipping is included on orders over $120; standard shipping rates for orders below that threshold are calculated at checkout based on destination and package weight.

We ship internationally. Orders shipped outside our home country may be subject to import duties, taxes, and customs fees (including VAT) levied by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost shown at checkout, unless the checkout total explicitly states duties are prepaid.

We are not able to predict what these charges will be, as they vary by country and order value. Refusing a package due to unpaid customs charges does not entitle you to a refund of the original shipping cost.

You are responsible for entering a complete and accurate shipping address at checkout. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment; additional shipping charges may apply.

A shipping confirmation email with a tracking link is sent as soon as your order leaves our fulfillment center. Tracking information can take up to 24 hours to update after the label is created. See Order Tracking if your tracking link isn't working.

If your order arrives damaged, or tracking shows delivery but you did not receive the package, contact us within 14 days of the delivery date (or expected delivery date) so we can open a claim with the carrier and arrange a replacement or refund.

Return and withdrawal rights, including the additional rights available to US and EU customers, are described in our Refund Policy.

Shipping questions can be sent to support@otakunest.moe.