Otaku Nest

Support

FAQ

Answers for shipping, returns, sizing, product care, restocks, and limited releases.

Shipping

How long does shipping take?

Domestic orders typically arrive in 3-6 business days. International orders typically arrive in 7-14 business days depending on destination and customs processing.

Returns

What is your return policy?

Unworn items with tags attached can be returned within 30 days of delivery for a refund or exchange. Limited-drop items marked final sale are excluded.

Sizing

How do your pieces fit?

Most of our tees, hoodies, and crewnecks are cut for a relaxed, oversized fit. Check the size guide on each product page for exact measurements before ordering.

Product care

How should I care for my garments?

Machine wash cold, inside out, with like colors. Tumble dry low or hang dry to preserve print quality and garment structure.

Restocks

Will sold-out items come back?

Core essentials are restocked periodically. Limited-drop pieces are produced once in a fixed quantity and are not restocked once sold out.

Limited releases

How do limited drops work?

Limited drops are announced in advance via email and Instagram, released in small quantities, and removed from the store once sold out.

Order tracking

How do I track my order?

You'll receive a shipping confirmation email with a tracking link as soon as your order leaves our fulfillment center.

Need more help?

Send us your order number and the email used at checkout.

Contact Support

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