Refund Policy

This policy explains how returns, exchanges, and refunds work when you order from Otaku Nest. It applies to all customers, with additional rights described below for customers ordering from the United States and from the European Union.

Nothing in this policy limits any statutory right you have under the law of your country of residence. Where this policy offers less than the law requires, the law controls.

Unless a shorter or longer period is required by law in your jurisdiction, you may return unworn, unwashed items in their original condition, with tags attached, within 30 days of delivery, for a refund to your original payment method or an exchange.

Items marked Final Sale at the time of purchase — including most limited-drop releases — are not eligible for return or refund under this section, except where required by law (see Sections 3 and 4).

To start a return, contact support@otakunest.moe with your order number. We will confirm eligibility and provide return instructions.

US consumer protection law does not require a general right to cancel or return online purchases; retailers are largely free to set their own return policy, which is why we publish ours in full above. A few federal and state rules still apply:

• FTC Mail, Internet, or Telephone Order Rule. If we are unable to ship your order within the timeframe stated at checkout (or 30 days if none is stated), we will notify you and either obtain your consent to a delay or issue a full refund.
• Defective or misdescribed goods. If an item arrives damaged, defective, or materially different from what was ordered, you are entitled to a refund, replacement, or repair regardless of the Final Sale designation, consistent with applicable state implied-warranty law (e.g., UCC Article 2 warranties of merchantability).
• State disclosure rules. Some states (e.g., California, New York) require that any "no refund" or "store credit only" policy be clearly disclosed at the point of sale. Where a product page states different terms than this policy, the product page terms apply to that purchase.
• Payment card rights. Card-funded purchases remain subject to your card issuer's own dispute and chargeback rights under the Fair Credit Billing Act, independent of this policy.

If you are a consumer ordering from the European Union, you have a statutory right of withdrawal under the Consumer Rights Directive (2011/83/EU), in addition to the return window in Section 2.

• 14-day withdrawal period. You may cancel your order for any reason, without justification, within 14 days of the day you (or a third party you named) received the goods.
• How to withdraw. Notify us before the 14-day period expires by emailing support@otakunest.moe with an unambiguous statement of your decision to withdraw (a returns request through Order Tracking also satisfies this).
• Returning the goods. You must send the goods back without undue delay and in any event within 14 days of telling us you are withdrawing. You bear the direct cost of return shipping unless we have agreed otherwise or failed to inform you that you must bear it.
• Refund timing and method. We will refund all payments received from you, including standard delivery costs, within 14 days of receiving the returned goods (or proof of dispatch, if earlier), using the same payment method you used to pay, unless you expressly agree otherwise. We may withhold the refund until the goods are received back.
• Diminished value. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and characteristics — for example, wearing a garment beyond trying it on.
• Exceptions to withdrawal. The right of withdrawal does not apply to goods made to your specifications or clearly personalized, or to sealed goods not suitable for return for health or hygiene reasons once unsealed after delivery.
• Legal guarantee of conformity. Separately from the withdrawal right, EU consumers are entitled to a legal guarantee that goods conform to the contract for two years from delivery, under which you can request repair, replacement, price reduction, or termination of the contract for non-conforming goods.

Approved refunds are issued to the original payment method. Processing times vary by bank or card issuer and typically appear within 5–10 business days of the refund being issued on our end. Original shipping costs are refunded where required by Sections 3 or 4, or where we shipped an incorrect or defective item; otherwise, original shipping costs are non-refundable.

Where stock allows, you may request a size or color exchange instead of a refund within the same window described in Section 2 (or Section 4, for EU customers exercising withdrawal). If the requested item is unavailable, we will offer a refund instead.

Questions about a return, withdrawal, or refund can be sent to support@otakunest.moe, or started from Order Tracking.